Legal
Refund & cancellation policy
When you can get your money back, and how cancelling works. Last updated 1 November 2026.
Refunds
Our classes and recipes are digital and open the moment you pay, so refunds work like this.
Video class, Recipe Book or All Access pass
Full refund if you ask within 7 days of buying and have not opened any lesson or recipe in it. Once opened, it cannot be refunded.
Charged twice, charged by mistake, or a fault we can't fix
Always a full refund.
In-person classes and live workshops
- More than 3 days before: a refund, or a credit towards another class.
- Within 3 days: no refund or credit, because the ingredients have already been bought for you.
- You are always welcome to send someone in your place. Just let us know.
- If we cancel a class, you get a full refund.
How to ask for a refund
Email tcawebsite@cookingacademy.qa from the email address of your account, with your receipt or order number. We reply within 2 business days.
How refunds are paid
Approved refunds go back to the card or account you paid with, through MyFatoorah, within 5 business days. Your bank may take another 5–14 days to show it. Once refunded, access to that purchase ends.
Payment problems
If something looks wrong with a payment, please contact us first. We can usually fix it faster than a bank dispute.
Cancellations
Online purchases
Every online purchase is a one-time payment. There is no subscription and nothing renews, so there is nothing to cancel and you will never be charged again unless you buy something new.
Closing your account
To close your account and delete your personal data, email tcawebsite@cookingacademy.qa. See our Privacy policy for details.
This policy is part of our Terms & conditions.
Contact us
Email tcawebsite@cookingacademy.qa or WhatsApp +974 3324 2999. We reply within 2 business days.